Shipping & Returns
For questions about shipping or for help placing an order, please contact us by emailing [email protected] or calling (407) 895-9463.
All packages are shipped using FedEx. Shipping prices do not include packaging materials. You will be notified by email when your wines are shipped. In general we will arrange for your wines to be shipped shortly after your order is placed. However, in an effort to protect your wine, please be aware that your order may be held for ideal weather and shipping conditions.
Please note that there must be someone over the age of 21 to sign for your package when it arrives. We highly encourage you to ship to an office or place of business where packages can be easily signed for.
If you are not satisfied with your purchase from us, or if we have made an error in fulfilling your order, please reply to any email already associated with your order, email us at [email protected], or call (407) 895-9463. Our staff will review each case on an individual basis based on the facts and circumstances and we guarantee that it will be resolved promptly.
For customer service, please contact us by emailing [email protected] or calling (407) 895-9463.